Privacy policy

Privacy Policy

Last updated: October 10, 2026

Veloura respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, or contact us.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

  • Contact information: Name, email address, phone number, and billing or shipping address.

  • Order information: Products purchased, order history, payment status, delivery details, and returns.

  • Payment information: Payment details processed through Shopify or our payment service providers. We generally do not receive or store your complete payment card details.

  • Technical information: IP address, browser type, device information, and website usage data.

  • Communication information: Messages, questions, reviews, and other information you provide when contacting us.

  • Marketing preferences: Your consent to receive promotional emails or other marketing communications.

2. How We Use Your Information

We may use personal information to:

  • Process, fulfill, and deliver orders.

  • Accept payments and manage refunds.

  • Communicate about purchases, shipping, and customer support.

  • Detect and prevent fraud, abuse, and unauthorized transactions.

  • Improve our website, products, and customer experience.

  • Send marketing communications where permitted by law and according to your preferences.

  • Comply with legal, tax, accounting, and regulatory obligations.

3. Shopify and Service Providers

Our online store is hosted on Shopify. Shopify and other service providers may process information on our behalf to provide services such as website hosting, payment processing, analytics, customer support, marketing, and shipping.

These providers may process information in Canada or other countries, subject to their applicable legal obligations and privacy practices.

For more information about Shopify's privacy practices, please visit Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to keep the store functioning, remember preferences, analyze website traffic, and support advertising where enabled.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect website functionality.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

5. Marketing Communications

If you subscribe to our marketing emails, we may send you updates about products, promotions, and special offers.

You can unsubscribe at any time using the link in our emails or by contacting us at [your customer service email].

We may still send non-promotional messages necessary to complete or manage an order.

6. When We Share Information

We may disclose personal information to:

  • Shopify and technology providers that operate our store.

  • Payment processors and fraud-prevention providers.

  • Shipping carriers and fulfillment partners.

  • Marketing and analytics providers, where enabled and legally permitted.

  • Professional advisers, regulators, law enforcement, or other parties when legally required or necessary to protect rights and safety.

  • A successor or purchaser in connection with a business transaction, subject to applicable law.

We do not sell personal information to third parties in exchange for money. Certain advertising or analytics activities may constitute sharing under some privacy laws; where applicable, you may have additional rights regarding those activities.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, dispute resolution, and accounting.

Retention periods vary depending on the type of information and applicable legal requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, ask for corrections, withdraw consent where processing relies on consent, or request deletion where legally available.

To exercise an applicable privacy right, contact us at [your customer service email]. We may need to verify your identity before responding.

You may also have the right to make a complaint to the privacy regulator responsible for your jurisdiction.

10. Children's Privacy

Our store is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the situation and take appropriate action.

11. International Transfers

Where service providers process personal information outside your province or country, the information may be subject to the laws of that jurisdiction and may be accessible to its authorities as permitted by law.

We take reasonable steps to use service providers and safeguards appropriate to our business and legal obligations.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, services, or legal obligations. Any changes will be posted on this page with an updated date.