Shipping policy

Shipping Policy

Last updated: October 10, 2026

At Veloura, we strive to deliver your fragrance orders safely and efficiently. Please review our shipping policy to understand how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within [1–3 business days] after payment confirmation. Orders placed on weekends or public holidays will generally be processed on the next business day.

During sales, holidays, or periods of high demand, processing may take longer. You will receive an order confirmation email after placing your order.

Shipping Destinations

Veloura currently ships to [Canada / the United States / selected international destinations].

Available shipping options and delivery estimates will be displayed at checkout based on your shipping address.

Shipping Rates and Delivery Estimates

Shipping fees are calculated at checkout unless free shipping is offered on your order.

Estimated delivery times are:

  • Standard shipping: [3–7 business days]

  • Express shipping: [1–3 business days, if available]

  • International shipping: [7–21 business days, if available]

These are estimates, not guaranteed delivery dates. Delivery times may vary due to the carrier, weather, customs processing, holidays, or other circumstances beyond our control.

Order Tracking

When your order ships, we will send you a shipping confirmation email with tracking information when available.

Please allow [24–48 hours] for tracking updates to appear. If your tracking information has not updated for an extended period, contact us at [your customer service email].

Shipping Restrictions for Perfumes

Some perfumes contain alcohol or other ingredients that may be subject to carrier restrictions. Consequently, certain fragrances or shipping methods may not be available for every destination.

We will notify you if a shipping restriction prevents us from fulfilling your order.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping fees may apply if a package must be reshipped due to an incorrect address supplied by the customer.

Lost, Delayed, or Damaged Packages

If your package is delayed, appears lost, or arrives damaged, contact us at [your customer service email] with your order number and relevant details.

We will work with you and the shipping carrier to investigate the issue and determine the appropriate resolution in accordance with applicable law.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other charges may apply unless otherwise stated at checkout. Responsibility for these charges will be disclosed as applicable before purchase.

Customs processing may also affect delivery times.

Contact Us

For shipping questions or assistance with an orders contact us through email