Return and Refund Policy
Last updated: October 10, 2026
At Veloura, we want you to feel confident shopping for your next fragrance. Please read our return and refund policy before placing an order.
Eligibility for Returns
Due to the personal nature of fragrance products and hygiene considerations, perfumes that have been opened, sprayed, used, or unsealed may not be eligible for return, except where a return, refund, or other remedy is required by applicable law.
Eligible unopened products may be returned within [14 days] of delivery, provided they are in their original packaging, unused, undamaged, and in resalable condition.
Please contact us before sending any item back. Unauthorized returns may be delayed or refused where permitted by law.
Non-Returnable Items
Unless required by applicable law, the following items may not be eligible for return:
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Opened or used perfumes and fragrances.
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Products with removed seals or damaged original packaging caused after delivery.
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Gift cards and digital products, where applicable.
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Clearance or final-sale products clearly identified as such before purchase.
These exclusions do not affect any rights you may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, leaking, or different from what you ordered, please contact us within [48 hours] of delivery at [your customer service email].
Include your order number, a description of the problem, and clear photographs of the product and packaging where possible.
We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.
Please retain the product and its packaging until the issue has been resolved.
How to Request a Return
To request a return:
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Email [your customer service email] with your order number and reason for the return.
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Wait for our team to confirm your eligibility and provide return instructions.
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Package the approved item securely and follow the instructions provided.
Please do not ship products back before receiving authorization.
Return Shipping Costs
For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated or required by law.
If an item arrives damaged, defective, or incorrect, Veloura will explain the applicable return or replacement arrangements.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method, unless otherwise agreed or required by law. Please allow [5–10 business days] after approval for processing. Your bank or payment provider may require additional time.
Original shipping charges are non-refundable for change-of-mind returns unless otherwise stated or required by law.
Cancellations
If you need to cancel an order, contact us as soon as possible at [your customer service email]. We cannot guarantee cancellation once an order has been processed or shipped.
If an order cannot be cancelled, our standard return policy will apply, subject to applicable law.