Terms of Service

Last updated: October 10, 2026

Welcome to Veloura. These Terms of Service govern your access to and use of our website, online store, and related services. By visiting our website or purchasing from us, you agree to these terms.

Please read them carefully before using our store.

1. Online Store Terms

By using our website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or have the required permission from a parent or legal guardian.

You agree not to use our products or website for any unlawful purpose or violate any applicable laws.

2. Products and Descriptions

Veloura makes reasonable efforts to display product descriptions, fragrance details, images, and prices accurately.

However, colours and appearances may vary depending on your device and screen settings. Fragrance perception is subjective, and scent preferences differ from person to person.

We do not guarantee that a fragrance will smell identical to your expectations or to another product you have previously used.

3. Pricing and Payments

All prices are displayed in [CAD / your store currency] unless otherwise stated. Applicable taxes and shipping fees will be shown at checkout where required.

We reserve the right to correct pricing errors, update product prices, and modify promotions before an order is accepted, subject to applicable law.

Payment must be successfully authorized before an order can be processed.

4. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit orders where permitted by law, including cases involving suspected fraud, payment issues, inventory errors, or incorrect pricing.

If we cancel a paid order, we will arrange any required refund.

5. Shipping and Delivery

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated.

Shipping restrictions may apply to certain perfume products, especially fragrances containing alcohol. Orders are subject to carrier requirements, destination restrictions, and applicable transportation laws.

Please review our Shipping Policy for further information.

6. Returns and Refunds

Returns, refunds, and cancellations are governed by our Return and Refund Policy, subject to any mandatory rights under applicable law.

Nothing in these terms is intended to exclude or limit consumer rights that cannot legally be excluded.

7. Intellectual Property

All content on this website, including text, photographs, graphics, logos, design elements, and other materials owned by Veloura, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our original content without prior written permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers.

We do not control all third-party services and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and privacy policies.

9. Website Accuracy and Availability

We aim to keep our website accurate and available but cannot guarantee uninterrupted access or that all information will always be error-free.

We may update, modify, suspend, or discontinue parts of our website or services, subject to applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, Veloura will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms excludes liability or remedies that cannot legally be excluded or limited, including applicable statutory consumer rights.

11. Indemnification

To the extent permitted by law, you agree to be responsible for losses arising from your unlawful use of our website or your violation of these terms, where such losses are legally attributable to your conduct.

12. Governing Law

These terms are governed by the laws of [your province or territory and Canada], without removing any mandatory consumer protections that apply in your jurisdiction.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with a revised update date.

Your continued use of the website after changes take effect constitutes acceptance only to the extent permitted by applicable law.

14. Contact Information

For questions about these terms, contact:

Veloura
Email: [your customer service email]
Business address: [your business mailing address]